Shipments & Duties

With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee.

The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.

The lead times for delivery indicated by Gruppo Pritelli are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.

At the time of delivery, the Client shall be required to check: 

• that the number of packages delivered corresponds to the number shown on the delivery note.
• that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).

Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier. 

Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.

SHIPPING TIMES

In Italy, delivery generally takes 2 - 4 business days from the time the goods are shipped.
For all European Union countries, delivery takes 3 to 5 business days.
For all non-EU countries, delivery takes 8 to 15 business days, excluding possible customs delays*

No shipments are made on Saturdays or Sundays.

*Please note: Purchases outside the EU are shipped duty-free; however, the goods may be held at customs for the payment of import duties.

SHIPPING COSTS

Shipping costs are shown in the currency applicable to the destination. Where indicated, free shipping applies once the relevant minimum order value has been reached. For destinations served by ShippyPro, shipping costs are calculated at checkout.

General shipping profile

Countries	Shipping costs	Estimated delivery time
Italy	Home delivery: €4.99, free from €100. Pickup point: €2.99, free from €100. Premium home delivery: €9.99.	Standard: 2–3 business days. Pickup point: 3–5 business days. Premium: 1–2 business days.
San Marino, Vatican City	Home delivery: €19.99, free from €200.	5–8 business days
Spain, Austria, Germany	Home delivery: €4.99, free from €200. Premium home delivery: €15.99.	Standard: 2–4 business days. Premium: 1–2 business days.
Denmark, Slovenia, Hungary, Lithuania, Slovakia, Bulgaria, Czech Republic, Estonia, Finland, Greece, Latvia, Malta, Sweden, Croatia	Home delivery: €9.99, free from €200. Premium home delivery: €19.99.	Standard: 5–8 business days. Premium: 3–5 business days.
Luxembourg, Netherlands, Poland, France, Belgium, Portugal	Pickup points: €3.99 for orders up to €200, free from €200. Home delivery: €6.99, free from €200. Premium home delivery: €15.99.	Standard and pickup point: 3–5 business days. Premium: 1–2 business days.
United Kingdom	Home delivery: £9.90, free from £500. Premium home delivery: £19.99.	Standard: 3–5 business days. Premium: 1–2 business days.
Switzerland	Shipping costs are calculated at checkout. Free from CHF 500.	Calculated at checkout
Albania, Andorra, Belarus, Bosnia and Herzegovina, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, Serbia, Ukraine, Faroe Islands, Isle of Man, Jersey, Kosovo, Guernsey and Gibraltar	Shipping costs are calculated at checkout. Free from €500.	Calculated at checkout
Canada	Shipping costs are calculated at checkout. Free from CAD 800.	Calculated at checkout
China, Macao, Taiwan	Shipping costs are calculated at checkout. Free from CNY 3,831.	Calculated at checkout
Hong Kong	Shipping costs are calculated at checkout. Free from €500.	Calculated at checkout
Japan	Shipping costs are calculated at checkout. Free from JPY 90,000.	Calculated at checkout
Australia, New Zealand	Shipping costs are calculated at checkout. Free from AUD 5,000.	Calculated at checkout
Singapore	Shipping costs are calculated at checkout. Free from SGD 739.	Calculated at checkout
South Korea	Shipping costs are calculated at checkout. Free from KRW 800,000.	Calculated at checkout
Other served destinations, including Latin America, Africa, the Middle East, parts of Asia, the Caribbean and Oceania	Shipping costs are calculated at checkout. Free from €500.	Calculated at checkout
United States	Shipping costs are calculated at checkout.	Calculated at checkout

Fragrances shipping profile

Countries	Shipping costs	Estimated delivery time
Italy	Home delivery: €5.99, free from €100.	3–5 business days
Austria, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, France, Greece, Hungary, Lithuania, Luxembourg, Latvia, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia and Slovakia	Home delivery: €9.99, free from €200.	3–5 business days
Albania, Andorra, Belarus, Bosnia and Herzegovina, Croatia, Finland, Vatican City, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Switzerland, Ukraine, United Kingdom, Guernsey, Gibraltar, Jersey and Kosovo	Shipping costs are calculated at checkout. Free from €200.	Calculated at checkout

Free shipping thresholds and available delivery methods are subject to the shipping profile assigned to the product.

FIND MY ORDER

Once your products are shipped from our warehouse you may track your order, go to My Orders.

If you have an account on spaziopritelli.com you may also login and go to your ORDERS section, select your order and you will be able to track it.