Shipments
The products purchased shall be delivered to the address indicated on the Order by the Client within 24-48 hours from Gruppo Pritelli having accepted the Order, at the cost specifically indicated on the Website before placing the Order. Please consider that some orders might contains products that are being restocked and the delivery may be delayed by 2 to 9 working days. Gruppo Pritelli reserves the right to accept or refuse requests for delivery beyond the territories of Italy or Europe. In any case, for deliveries outside the territories of Italy, delivery expenses and lead times may be subject to change.
With reference to requests for deliveries to countries that do not belong to the European Union, any customs duty for importation shall be payable by the consignee. The Client is therefore advised to contact the customs authorities in the country concerned beforehand to verify the costs and any restrictions on imports.
The lead times for delivery indicated by Gruppo Pritelli are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
At the time of delivery, the Client shall be required to check:
- that the number of packages delivered corresponds to the number shown on the delivery note.
- that the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details, must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier.
Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 7 days of delivery, in accordance with the methods set out in this document.
SHIPPING TIMES
In Italy, delivery generally takes 1 to 2 business days from the time the goods are shipped.
For all European Union countries, delivery takes 3 to 5 business days.
For all non-EU countries, delivery takes 8 to 15 business days, excluding possible customs delays*
No shipments are made on Saturdays or Sundays.
*Please note: Purchases outside the EU are shipped duty-free; however, the goods may be held at customs for the payment of import duties.
FIND MY ORDER
Once your products are shipped from our warehouse you may track your order, go to Find My Order page.
If you have an account on spaziopritelli.com you may also login and go to your ORDERS section, select your order and you will be able to track it.
SHIPPING COSTS
| Destination countries | Economy | Express |
|---|---|---|
| Europe (EU) | ||
| Italy, San Marino, Vaticano | - | 7,00 € |
| Austria, France, Germany, Spain | 4,99 € | 6,99 € |
| Slovenia | 12,00 € | 13,00 € |
| Belgio, Luxembourg, Netherlands, Portugal | 13,00 € | 14,00 € |
| Bulgaria, Czechia, Hungary, Poland, Romania, Slovakia | 13,00 € | 18,00 € |
| Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden | 14,00 € | 19,00 € |
| Cyprus, Malta | 22,00 € | 31,00 € |
| Europe (Extra EU) | ||
| UK | £ 14,0 | £ 19,0 |
| Svizzera e Liechtenstein | CHF 20,0 | CHF 22,0 |
| Danimarca | DKK 105,0 | DKK 137,0 |
| North America | ||
| USA | $ 23,0 | $ 27,0 |
| Other North America | $ 32,0 | $ 38,0 |
| Canada | $ 29,0 | $ 34,0 |
| Australia | A$ 46,0 | A$ 54,0 |
| New Zealand | NZ$ 46,0 | NZ$ 54,0 |
| Japan | ¥ 3158,0 | ¥ 3710,0 |
| Hong Kong | HK$ 210,0 | HK$ 208,0 |
| China | ¥ 177,0 | ¥ 208,0 |
| South Korea | ₩ 33488,0 | ₩ 39340,0 |
| Messico | MXN 627,0 | MXN 742,0 |
| Singapore | S$ 40,0 | S$ 47,0 |
| Rest of the world | da $ 12,0 a $ 49,0 | da $ 13,0 a $ 58,0 |