Returns & Refunds

RIGHT OF WITHDRAWAL Orders delivered within the European Union If for any reason you are not satisfied with your purchase, you may withdraw from the contract without providing any reason within 30 (thirty) days. The withdrawal period expires 30 days from the day:

• On which you, or a third party designated by you (other than the carrier), acquire physical possession of the goods, in the case of a single product.
• On which you, or a third party designated by you (other than the carrier), acquire physical possession of the last item delivered, in the case of an order containing multiple products delivered separately.
• On which you, or a third party designated by you (other than the carrier), acquire physical possession of the last lot or piece, in the case of delivery divided into multiple lots or parts.

To exercise your right of withdrawal, you must submit a return request through the account section on www.spaziopritelli.com within the applicable deadline. Orders delivered outside the European Union Spazio Pritelli does not accept voluntary returns or exchanges for orders delivered to countries outside the European Union, including returns due to change of mind, incorrect size, fit, colour, personal preference, or any other reason not related to a defective or incorrect product. This restriction does not affect any mandatory consumer rights that may apply under the laws of the country in which the order was delivered. In the event of a defective, damaged, or incorrect product, please contact our Customer Service before returning the item. Products must not be shipped back without prior written authorization from Spazio Pritelli. Where a statutory right of withdrawal or return applies under mandatory local consumer law, the return will be handled in accordance with those legal requirements.

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COSTS AND CONDITIONS All risks related to returning products to Gruppo Pritelli remain the responsibility of the customer until the goods are delivered to our warehouses, except where otherwise required by applicable law. EU countries Return shipping costs from Italy and other European Union countries are borne by the customer. Non-EU countries Voluntary returns and exchanges are not accepted for orders delivered outside the European Union. Customers must not independently ship products back to Spazio Pritelli. Where a return is authorized because of a defective, damaged, or incorrect product, or where a return is required under applicable mandatory consumer law, the customer will receive specific return instructions from our Customer Service. Any unauthorized return may be refused and, where permitted by applicable law, returned to the customer at the customer's expense. Customs duties, import taxes, brokerage fees, and other charges associated with an authorized international return will be handled according to the circumstances of the return and applicable law.

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RETURN POLICY For all returns accepted under this policy, returned items must meet the following conditions:

• They must be unworn, unused, free of odors, and in the same condition in which they were received.
• They must have the original tags and security seal intact and still attached.
• They must be neatly placed in their original packaging, including dust bags, hangers, garment covers, or any other accessories received with the order.
• Shoes and accessories must be returned in their original boxes, which must not be damaged or used as outer shipping packaging.
• Swimwear, including bikinis, briefs and boxers, and underwear must be tried on over personal undergarments. Any signs of use may result in the return being refused, subject to applicable consumer law.
• For eligible EU returns under our voluntary 30-day return policy, the return must be requested and shipped within the applicable return period.

⚠️ IMPORTANT: Returns of perfumes, beauty products, or items containing flammable or hazardous materials may be restricted or refused due to transport and safety regulations, subject to applicable mandatory consumer rights.

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HOW TO START A RETURN EU orders You may request a return within 30 days from the date of receipt of the order. REQUEST A RETURN

• Log into your account at www.spaziopritelli.com.
• Select the order you wish to return.
• Click on the three dots on the right and select Request Return, indicating the reason for the return.
• Once your request has been approved, you will receive a confirmation email with the instructions for shipping the items back.

Non-EU orders Voluntary return requests for orders delivered outside the European Union are not accepted. If you have received a defective, damaged, or incorrect product, or believe that you are entitled to a return under mandatory consumer law applicable in your country, please contact our Customer Service. Do not ship any product back without receiving prior written authorization and return instructions from Spazio Pritelli.

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PREPARING YOUR PACKAGE The following instructions apply only to returns previously authorized by Spazio Pritelli:

• Place the product(s) to be returned in the original packaging, ensuring that all packaging and accessories are included and that the return complies with the conditions stated above.
• Fill out the adhesive label found inside the package with the required information and apply it to the outside of the parcel, making sure it is clearly visible.
• This label is not a return shipping label.
• Unless different instructions have been provided by our Customer Service, ship the parcel to:

GRUPPO PRITELLI S.r.l.
E-COMMERCE SPAZIO PRITELLI
Via Ottorino Respighi, 54/4
47841 Cattolica (RN)
Italy ⚠️ For non-EU orders, products must not be shipped to this address without prior written authorization from Spazio Pritelli. For eligible EU voluntary returns, transport costs and risks associated with returning the products are borne by the customer until the parcel is received at our warehouse, except where otherwise required by law.

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REFUNDS Once an authorized return has been received at our warehouse, we will verify that it complies with our Return Policy and with the applicable provisions of our Terms and Conditions of Sale. If the return passes quality control and all applicable conditions have been met, the refund will be issued using the same payment method used for the original order. For eligible EU withdrawals, any refund of the original delivery costs will be made in accordance with applicable consumer law and our Terms and Conditions of Sale. Return shipping costs are not refundable unless otherwise required by law. For authorized non-EU returns relating to defective, damaged, or incorrect products, refunds, replacements, shipping costs, duties and taxes will be handled according to the circumstances of the case and applicable mandatory consumer law. If a returned product does not meet the applicable return conditions, you will be informed by email. Where permitted by applicable law, you may request that the item be shipped back to you at your expense. Spazio Pritelli will not issue refunds for unauthorized voluntary returns sent from non-EU countries.