Returns
RIGHT OF WITHDRAWAL
If for any reason you are not satisfied with your purchase, you may request a return within 28 (twenty-eight) days from the date on which you receive the products.
The first 14 (fourteen) days constitute your statutory right of withdrawal under applicable consumer law. You may exercise this right without providing any reason.
From the 15th to the 28th day after delivery, Spazio Pritelli offers an additional voluntary return period, subject to the conditions set out in this Return Policy.
The applicable period starts from the day:
• on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods, in the case of a single product;
• on which you, or a third party designated by you other than the carrier, acquire physical possession of the last product delivered, in the case of an order containing multiple products delivered separately;
• on which you, or a third party designated by you other than the carrier, acquire physical possession of the last batch or piece, in the case of delivery split into multiple lots or parts.
To exercise your statutory right of withdrawal, you must submit your request within 14 days of receiving the products. The products must then be returned without undue delay and, in any event, no later than 14 days after submitting the withdrawal request.
To request a withdrawal or return, please complete all the required steps using our online form:
>> WITHDRAW FROM THE CONTRACT / START A RETURN
The use of the online form does not limit any mandatory consumer rights available under applicable law.
COSTS AND SHIPPING METHODS
For returns due to a change of mind, the following return shipping costs will be deducted from the refund:
• Italy: €7.99 – return service operated by InPost.
• European countries, excluding the United Kingdom: €7.99 – return service operated by InPost, where available.
No returns for Extra EU.
Any customs duties, import charges or taxes that may apply to returns from outside the European Union remain the customer’s responsibility, unless the return is due to a faulty, damaged or non-conforming product, or to an error made by Spazio Pritelli.
The prepaid return label must be used in accordance with the instructions received by email.
The customer is responsible for the returned products until they are delivered to the designated return point or handed over to the appointed carrier.
RETURN POLICY
Returned products must comply with the following conditions:
• They must be unworn and unused, except for handling reasonably necessary to establish their nature, characteristics and fit.
• They must be clean, free of odours and in the same condition in which they were received, except for any handling permitted by applicable consumer law.
• The original tags and security seal must, where reasonably possible, remain intact and attached.
• Products must be neatly placed in their original packaging and returned with all accessories received with the order, including dust bags, hangers and garment covers.
• Shoes and accessories must be returned inside their original boxes. Original product boxes must not be damaged or used as external shipping boxes.
• Swimwear and underwear must be tried on over personal underwear. For hygiene reasons, returns may be refused if there are clear signs of use beyond what is reasonably necessary to assess the product.
The absence of or damage to the original packaging does not automatically cancel the statutory right of withdrawal. However, the customer may be responsible for any reduction in the product’s value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.
⚠️ IMPORTANT – PERFUMES, BEAUTY PRODUCTS AND RESTRICTED ITEMS
For hygiene and health-protection reasons, sealed cosmetics or personal-care products cannot be returned after their seal has been removed, where the applicable statutory exception to the right of withdrawal applies.
Perfumes, aerosols and other products classified as flammable or hazardous may be subject to specific carrier restrictions. Customers must follow the return instructions and use only the authorised shipping service and label provided by Spazio Pritelli.
These restrictions do not affect the customer’s statutory rights in relation to faulty, damaged or non-conforming products.
HOW TO START A RETURN
You can request a return within 28 days from the date on which you receive the products.
REQUEST A RETURN
1. Click the following link: WITHDRAW FROM THE CONTRACT / START A RETURN .
2. Enter the requested order and contact information.
3. Select the product or products you wish to return.
4. Select the reason for the return. The same form may also be used to report a faulty, damaged or incorrect product.
5. Complete all the required steps and submit your request.
6. After submitting the form, you will receive confirmation that your request has been received.
7. Once the return has been processed and operationally approved, you will receive an email containing the return instructions and the prepaid return shipping label.
Operational approval of the return does not limit or make conditional a statutory right of withdrawal validly exercised within the applicable period.
PACKAGE PREPARATION
1. Place the products in suitable external packaging, ensuring that all original packaging and accessories are included and that the return complies with the conditions indicated above.
2. Print the prepaid return shipping label received by email.
3. Attach the return shipping label securely to the outside of the parcel and remove or cover any previous shipping labels and barcodes.
4. Deliver the parcel to the InPost or FedEx return point indicated in the return instructions, or follow the collection instructions provided by email.
5. Keep the return receipt and tracking number until the return has been completed and the refund has been issued.
Returns must not be shipped independently to our warehouse unless expressly authorised by Spazio Pritelli.
REFUNDS
Once the returned products have been received, we will inspect them to verify that they comply with this Return Policy and Article 10 of our Terms and Conditions of Sale.
WITHDRAWAL EXERCISED WITHIN 14 DAYS
Where the statutory right of withdrawal is exercised within 14 days, the refund will include:
• the price paid for the returned products; and
• the cost of the least expensive standard delivery method offered for the original order.
Any additional delivery cost resulting from the customer choosing a delivery method more expensive than the least expensive standard option offered by Spazio Pritelli will not be refunded.
The applicable return shipping cost of €7.99, €19.99 or €29.99, depending on the country of return, will be deducted from the refund.
EXTENDED RETURN REQUESTED FROM THE 15TH TO THE 28TH DAY
For a return requested under our voluntary extended return period, the refund will include the price paid for the accepted products, less:
• the original shipping costs; and
• the applicable return shipping cost of €7.99, €19.99 or €29.99, depending on the country of return.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise expressly agreed.
For withdrawals exercised within the statutory 14-day period, the refund will be processed without undue delay and no later than 14 days after we are informed of the decision to withdraw.
We may withhold the refund until we have received the returned products or the customer has provided evidence that they have been returned, whichever occurs first.
If a returned product does not meet the applicable return conditions, we will inform the customer by email. Where permitted by applicable law, the customer may request that the product be sent back, with the relevant shipping costs charged to the customer.
The above conditions do not affect any mandatory rights available under applicable consumer law.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
The same online form may be used to report:
• a faulty or damaged product;
• a product that does not conform to the order or its description; or
• an incorrect product sent by Spazio Pritelli.
To submit a report, please use the following form:
REPORT A FAULTY OR INCORRECT PRODUCT
Select the appropriate reason and upload clear photographs of the product, packaging and shipping label where requested.
Returns resulting from a confirmed defect, non-conformity, damage or error by Spazio Pritelli will not be subject to any return shipping charge. Spazio Pritelli will provide the appropriate return instructions and cover the necessary return costs.
Depending on the circumstances and applicable consumer law, the customer may be entitled to repair, replacement, a price reduction or termination of the contract and a refund.
The statutory legal guarantee and all other mandatory consumer rights remain unaffected by this Return Policy.